The Merlin Legend is an advanced digital communications system designed for the small to mid sized business or for the large organization with plans of connecting remote location. Please call for information on the Merlin, Merlin II, or Merlin Plus Systems.

The Merlin Legend System is the largest and newest Merlin System.  It offers the greatest capacity of the Merlin Systems, and can be configured with the much of the advanced standard features and functionality found in the Definity Systems.  Not only does the Merlin Legend offer economic voice, data, video, and fax transferring, its powerful multimedia and ISDN connectivity gives flexible capabilities in voice messaging, voice response, internet access, high-speed transfer, conferencing & collaboration, and call management.

The Merlin Legend System is perfect for businesses with 4 lines and 8 extensions, all the way up to 80 lines and 200 extensions. (Note that maximum capacities vary with configuration.)

The Legend also supports a variety of telephones, including the digital MLX-series, older Merlin ATL telephones, and industry standard tip/ring telephones.  MLX telephones combine ease of use with menu-driven display capabilities, context-sensitive keys, posted messages, and full speakerphone capabilities.

Features and Capabilities

The Merlin Legend Communications System is equipped with all of the features and functions of the Partner Systems, as well as:

• Flexible modes of operation, including key, hybrid/PBX, and behind switch.
• Advanced network capabilities, such as loop ground, DID, tie-lines, incoming caller line ID, T1, ISDN-BRI and PRI.
• Digital telephones with enhanced LCD displays.
• Flexible programming.
• Remote maintenance and administration.
• Integrated applications.

• Computer Telephony Integration (CTI) telephony services
• Hotline services with single line sets
• DGC enhancements
• Most idle agents
• Multiply primary 1st announcements (up to 10 per DGC Group)
• Repeating 2nd announcement
• Enhanced calls-in queue alarm thresholds

The Legend can also provides several voice messaging, CTI, call accounting, and wireless solutions when combined with add-ons such as:

• The Merlin Legend Mail Voice Messaging System allows you to send or receive messages with accuracy and confidentiality no matter where you are or what time it is. The mail system integrates multiple automated attendants, call answer, and voice mail services.
• The Intuity Audix Messaging System designed for virtually any size business, is an affordable messaging system that includes a standard suite of voice mail features.  In addition, it allows you to integrate fax and voice mail into one mailbox, making it easy to retrieve your messages with one phone call.  There is also a message manager interface that lets you use your PC to retrieve, store, discard, view and reply to messages with the click of the mouse.
• The Intuity Conversant’s interactive voice response solution is an excellent choice when callers need ways to interface easily with a business.  It can automate many routine transactions such as entry and account inquiries, streamlining operations and improve margins.
• The PassageWay makes CTI possible.  This family of solutions combines the power of the telephone system with the desktop computer to increase productivity and provide better customer service.  With the PassageWay solution, a caller’s complete profile can appear automatically on the computer screen before the phone is picked up. In addition, “Screen Pops” display a screen associated with the calling party based on the calling number, called number, or collected information. The specific CTI link application on a user’s computer can assume basic call control of the user’s analog or MLX telephone’s SA buttons.
• The TransTalk 9000 Digital Wireless System.  When employees must be away from their desks, but must be available to take calls, the TransTalk 9000 Digital Wireless System combines the mobility, accessibility and convenience of a wireless pocket-phone with all the power and functionality of your desk phone.
• The Call Accounting System (CAS) and Call Accounting Terminal (CAT) solutions can help you reduce telephone costs, improve productivity, and increase profits.  Easily understandable reports provide you with information for allocation telecom expenses, identifying misuse and abuse, and determining if you have enough trunks to handle your calling volume.
• The Merlin Legend Reporter provides basic call tracking to aid in facilities and personnel management.  Available reports include time of day, ICLID call distribution, talk/queue time distribution, and abandoned calls.

Merlin Legend supports Merlin ATL telephones and industry standard tip/ring telephones.  It also supports the Digital MLX telephones listed below.  All phones are available in black or white, with built in speakerphone, message waiting lamp, and full digital ISDN capability.  Each model differs with the number of lines/feature buttons, and the size of the display.

MLX-28D has 28 programmable line/feature buttons and 2-line x 24-character display for system attendants and individuals whom rely heavily on one-tough dialing.  Can functions as a Direct Line Console (DLC).

MLX-20L has 20 programmable line/feature buttons and the largest, most functional display (7 lines x 24-characters), for use by executives, a console operator or a system administrator.  Also functions as a Direct Line Console (DLC) or Queued Call Console (QCC).

MLX-16DP has 16 programmable line/feature buttons and a 2-line x 24 character display.  Can be desk- or wall-mounted.

MLX-10DP has 20 programmable line/feature buttons and 2-line x 24-character display with PassageWay port built in.  It can be desk- or wall-mounted.

MLX-5D has 10 programmable line/feature buttons and a 2-line x 24-character display.  Can be desk- or wall-mounted.